Week of Nov 9th - 13th

Current Week Objectives:
Help desk Support

• Assist co-workers with PC problems and network connections
• Provide equipment/peripherals upon request

Current Week Accomplishments:

Not many calls came in this week. Most of my co-works asked for either a new mouse & pad or wanted me to order a new monitor which I was unable to do because the IT VP was on vacation and I needed to get approval from him. When I notified them that I was unable to place orders some of workers became a little irritated but most of them understood that I'm an intern. 

Completed 30 hours of work

Key Lessons Learned:

I learned that interacting and communicating with others in any working environment is a key skill that is needed. Everyone does not have great communication skills; by me observing this made me realized that I myself need to work to become a better communicator. 

Next week Objectives:

 

I have no Objectives for next week

Week of Nov. 2nd - Nov 6th

Current Week Objectives: 

I have to complete electronic inventory training
Continue with help desk support

Current Week Accomplishments:
I completed the electronic inventory training sessions.

I also assisted the VP of technology with help desk support. Most employees had network connection problems due to disconnected Ethernet cords or network settings. I also installed dynamics software packages for two new employees.

30 hours of work this week

Key Lessons Learned:

Key lessons learned for this week is when dealing with people to ask lots of questions to gain a clear understanding of what the problem is. Most employees give vague descriptions of what maybe be wrong with their computer. I learned to ask follow-up questions in order to save time and energy. 

Next Week Objectives:

Continue with help desk support

Additional information available on Thursday 

Week of Oct. 26th - 30th

Current Week Objectives:

Continue working on document retention 

Developer assigned me python practice problems to complete

Work with IT support (handle any PC issues that employees may have). 

Test changes made to porfol software reports.

Current Week Accomplishments:

I completed work for the 2005 document retention project. Currrently the company is moving all paper files to the network. I created a filing system for 2005.

I tested the changes made for the Portfolio software: Changes were made to the software to generate loan reports by loan type and number of loans. The developer and I tested the changes to make sure 1: report actually generated a report, 2. the report provided the acturate information requested, 3. The report was able to be exported for the software to excel. 

I was assigned help desk support for the week but there were no calls. 

I completed 30 hours of work

Next Week Objectives: 

I have to complete electronic inventory training

Key Lessons Learned:

The database developer continues to stress the importance of naming conventions. One of the hired consultants continues to name objects with spaces in access and VB, so when the developer attempts to use intellisense it puts underscores between the spaces and creates errors.